FAQ
How long will it take to get my order?
Delivery typically takes 6–9 business days after your order has been processed.
How long does it take to process an order?
Orders are processed within 1–2 business days (Monday – Friday).
Do you ship internationally?
Currently, Stylezzi only offers shipping within the United States.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking number. You can use this number on the carrier’s website or via our dedicated Track Your Order page.
What should I do if my order is delayed?
Delays can occasionally occur due to shipping carriers. If your order is significantly delayed, please contact us for assistance.
What materials are used in your rugs?
Our rug collection focuses on technical durability and natural aesthetics, utilizing natural jute fibers, wool blends, and machine-washable polyester.
Are your pillows machine washable?
Many of our accent pillows feature cotton-blend covers that are designed for easy maintenance. We recommend checking the specific care label on each individual product for best results.
What is your return policy?
We accept returns within 14 days of delivery, provided the item is unused and in its original packaging.
Do you accept returns for non-defective items?
Yes, returns are accepted for both defective and non-defective products.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective or incorrect.
How long does it take to receive a refund?
Refunds are processed within 5 business days after the returned item is received and approved.
Can I exchange an item instead of returning it?
Yes, exchanges are available depending on product availability.
What payment methods do you accept?
We accept secure payments through PayPal and Venmo.
Is my payment information secure?
Yes, all transactions are processed through secure and encrypted payment systems.
Can I cancel or modify my order?
Orders can only be canceled or modified before they are processed.
What should I include when contacting support?
Please include your order number, full name, and a clear description of your inquiry for faster assistance.